Returns & Refunds
If you have placed an order and received a shipping confirmation, you will have until 12noon the next day to request a cancellation before you are charged for shipping fees (if paid). If your cancellation is received after 12noon following the day placing your order it will have entered the delivery network and it may be too late to retrieve the parcel and you will be charged for the cost of shipping (if paid).
Cancellations that are not due to a defect or discrepancy are only accepted if you comply with the following cancellation procedure and then follow the Returns Procedure outlined below
Within 14 days after receipt of the goods, you must contact Beauty by Zara in writing via the contact us form on our website and, following which, they must be returned to us within 14 days of you telling us you want to change your mind.
The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the your responsibility to take reasonable care of the products until their return to Beauty by Zara. Beauty by Zara will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use.
If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation.
We will credit your credit or debit card with the price of the products within 14 days beginning with the day on which notice of cancellation was given. In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase.
If you are not completely satisfied for any reason, we will gladly accept your return within 14 days.
If the goods are to be rejected, you must comply with the return procedure as defined in this section. Beauty by Zara will not accept any returned goods should the return not follow the return procedure.
To initiate a return please email us at firstname.lastname@example.org or click here
In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund within 14 days of the date of delivery of the products. You must notify us within 14 days of delivery and return the product to Beauty by Zara before the refund can be issued.
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from you or to dissatisfaction (where we are not at fault), you are entitled to a partial refund (full refund of the goods less any postage costs). However, you will be responsible for the cost of returning the item to Beauty by Zara. Goods must be returned to Beauty by Zara before the partial refund can be issued.
Where you wish to return a Product you must either return them in person, post them back to Beauty by Zara or (only if they are not suitable for posting) allow us to collect them from you. Where you are returning products pursuant to defect, discrepancy or misdescription, then we will pay the costs of postage or collection.
Returned to Sender
If your parcel is being Returned to Sender due to any reason such as:
- Denied Due to Customs Charges
- Incomplete/Insufficient Address
- Undeliverable as Addressed
- Prohibited Import / Denied Entry by Customs
- Refused, etc...
only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any :
- transit delays
- loss of package
- other delivery issues
if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
NOTE : Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.
If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.
If you do not return the goods within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send
Please note that we can only refund the postage costs for returning an item where:
- we sent you the wrong item, or
- the item is damaged or faulty; or
- where you are returning a substitute or replacement item which you do not want to keep.
We will not refund returning postage for items found to be in good working order.