FAQs

Where is my confirmation email?

As soon as a payment for your order has been successful we will send a confirmation email. On this, you will receive details of your order including shipping and billing details. Please check these are correct. If there is anything that is incorrect or needs changing then please let us know within 24 hours so that the necessary changes can be made.

Once your order has been confirmed we will proceed to create a shipment within 24-48 hours.

How do I track my parcel?

If you have your tracking number already, you can track the progress of your delivery here

You will need your tracking number and Postcode.

What’s my tracking number and where can find it?

We will send you a shipping confirmation email as soon as a dispatch has been arranged. On this email, click on the View your order button to view your tracking number.


All Royal Mail parcels can be tracked directly by clinking on the link in the shipping confirmation page or by clicking here


Parcel Force and DHL shipments can be tracked here 

 

Please allow 24 hours after receiving the shipping confirmation email to check for updates as it takes some time for location information to be fed through the carrier’s system.

I can’t find my shipping confirmation email, how else can I find my tracking number?

You can click here to retrieve your tracking number.

You will need your order number and email.

Why is there no tracking against my parcel?

If you have just ordered your goods it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information please contact us.

 

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