Delivery & Returns

Acceptance of your order

Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund.

If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

Delivery

Despatch and Tracking

You can also check the status of your order anytime by accessing your Beauty by Zara account.

You will receive your tracking information via email once our Courier has picked up the days collection and then further updates will be sent at every scan point. 

If you have not received tracking information within 24 hours of your order being marked as “Shipped”; please contact us so that we can find it for you.

Standard Delivery UK

We use Royal Mail/ Parcel Force to safely deliver your parcel. Delivery time frames are from when your order has been processed and dispatched (usually within 48 hours)

Standard Delivery for parcels < 3 Kg      £2.99         3 – 5 working days via Royal Mail 

Standard Delivery for parcels > 3 Kg      £3.49         3 – 5 working days via Parcel Force 

We pick and process within 24 - 48 hours and you can expect to have your items within 3-5 working days from dispatch.

Weekends and Bank Holidays

We do not process orders on the weekends and Bank Holidays.

If you do place an order on the weekend/Bank Holiday, we will process and dispatch on the next working day. Our tracking service will keep you updated on the progress of your delivery via email.

International Orders

We use DHL and/or Parcel Force (and it's international partner GLS)  for orders to be delivered outside the UK. Delivery is between 4-6 working days depending on the location. Orders sent via this method will be assigned a tracking number so the progress of the parcel can be followed online.

Deliverable Destinations

Europe 

£13.99 Flat rate per order (3-5 working days, Tracked) and Free Shipping on purchases over £150 Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands

£19.99 Flat Rate per order (3-5 working days, Tracked) Austria, Hungary, Italy, Poland, Portugal, Romania, Slovakia, Spain, Sweden

We do not ship outside of Europe

Please note: if your order is being shipped outside of the UK, customs charges may apply that you will need to pay directly. Beauty by Zara accepts no responsibility for these - please check these requirements with the relevant authority before placing an order.

Often attempted delivery by your postal courier won't result in a card being left. We always advise to check with your local post office or specific courier to ensure the parcel isn't waiting on you.

I have not received my item

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. If you have not recieved your items within 10 days of placing your order, please contact us

Cancellation and Returns

You have the right to cancel your order for goods at any time up to 14 working days after the day following the delivery of the goods by contacting us.  Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please ensure that the items are unopened, unused, tamper resistant seals, packaging and any cellophane intact and unopened.  If you have any questions about the goods or need help on deciding whether or not to keep them, please contact us.

If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase.

Please contact us for an authorisation code if you wish to return any item. 

Damaged/Faulty Items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Refunds

If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.

If you do not return the goods within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

We recommend that you post any returns to us using a method that is trackable or alternatively obtain a 'Certificate of Posting", as we cannot be held responsible for any items without proof of posting.

Please note that we can only refund the postage costs for returning an item where:

  • we sent you the wrong item, or
  • the item is damaged or faulty; or
  • where you are returning a substitute or replacement item which you do not want to keep.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

 

Updated 19/03/17

Join our Mailing List

Sign up to receive our email updates

Search our store